Latest Episodes
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Episode 45 - Maria Manning-Chapman - Free and Fee - What Customer Education Professionals Need to Know about Education Services
In this episode of the CELab Podcast, we’re joined by Maria Manning-Chapman, the VP, Education Services Research at TSIA where we expand upon the...
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Episode 44 - Chip Ramsey - Start with Science
In this episode we talk with Chip Ramsey – Founder and CEO of Intellum and one of the early pioneers in our field with...
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Episode 43 - Mailbag - Part 2 - Where Does Customer Education Belong?
Part 2 of our Customer Education Mailbag episode continues the conversation with our listeners. How do Content Developers become more self-sufficient with their LMS?...
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Episode 42 - Customer Education Mailbag - Part 1
Early listeners will remember that we used to do a segment on the show called “Customer Education Mailbag” where we would answer a quick...
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Episode 41 – Intellum and Forrester show how to Increase Revenue and Improve Customer Retention Through Customer Education Programs
Our next “State of the Industry” report review comes from Forrester and Intellum with their 2019 paper: “Increase Revenue and Improve Customer Retention Through...
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Episode 40 - Skilljar - 2020 Customer Education Benchmarks and Trends Report
In this episode we look at Skilljar’s 2020 Customer Education Benchmarks and Trends report. This report is one of the most comprehensive to-date featuring...