Latest Episodes
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Episode 25 - Why You Need a Customer Education Program
This episode is a rebroadcast of an interview hosted by Nikki Engel of Northpass with Adam Avramescu where Adam shares the tale of why...
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Episode 24 - Matt Mulholland - Why Most Customer Education is Boring
When companies start their first customer academies and education programs, they’re often filled with boring and irrelevant material that doesn’t resonate with customers, and...
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Episode 23 - The Myths and Misconceptions of Certification – Part 2
In our last episode, we talked about Certifications can become a huge pillar of your Customer Education program, so they can be daunting to...
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Episode 22 - The Myths and Misconceptions of Certification - Part 1
Certifications can become a huge pillar of your Customer Education program, so they can be daunting to think about. How do you think about...
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Episode 021 – Instructional Design 101: The Kirkpatrick Model
In this episode, Adam covers fundamental instructional theories that Customer Education professionals use, starting with the Kirpatrick Model, named for Dr. Donald Kirpatrick (1924...
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Episode 020 - Scalable Onboarding and Education Programs for Customer Success
We like to say that Customer Education is the Scale Engine of Customer Success, but the reality is that many CS teams put little...