Episode 42 - Customer Education Mailbag - Part 1

July 24, 2020 00:46:21
Episode 42 - Customer Education Mailbag - Part 1
CELab: The Customer Education Lab
Episode 42 - Customer Education Mailbag - Part 1

Jul 24 2020 | 00:46:21

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Show Notes

Early listeners will remember that we used to do a segment on the show called “Customer Education Mailbag” where we would answer a quick question at the end of the episode, usually unrelated to the main topic. 

Customer Education Mailbox

We’re finally brushing the dust off all those envelopes and open some of the letters that have been coming in. We actually asked our listeners to record their questions, so listen into this episode to hear it in their own voices!

We hope to do this periodically, so if you want to send in your questions you can contact us in our Slack Community or send us an email at [email protected]!

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