Our next “State of the Industry” report review comes from Forrester and Intellum with their 2019 paper: “Increase Revenue and Improve Customer Retention Through Customer Education Programs”. This report differs from previous ones in that it focuses on how Customer Education programs can contribute to revenue and customer retention. Customer Education is growing, driving a measurable impact in bottom-line revenue, customer retention, and support costs.
What can Clown Core teach us about Customer Education? Every year, Adam and Dave take some time to clown around and have a little...
It’s Valentine’s Day and our gift to the CELab Community was intended to be a “Mini”. Turned out, both Adam and Dave got on...
Photo by Clint Patterson on Unsplash We are back from Summer Break and are entering Season 3 of the CELab Podcast! In this episode....