We like to say that Customer Education is the Scale Engine of Customer Success, but the reality is that many CS teams put little attention on Education. In this episode of CELab, Donna Weber shares her thoughts on how Customer Education can make an incredible impact on your customers. Listen in to learn how you can take the next steps to building scalable education programs – and why it matters to your bottom line!
In this episode we react as we discover that “only 14% of respondents believed that their customers were adequately trained.” Join us as we...
In this special 150th episode, Adam Avramescu and Dave Derington reflect on their journeys in customer education and the evolving nature of the field....
Customer education programs in fast-growing companies rarely stall because the content is bad or the tooling is wrong. They stall because the organization around...