In this episode, Adam covers fundamental instructional theories that Customer Education professionals use, starting with the Kirpatrick Model, named for Dr. Donald Kirpatrick (1924 – 2014), used to evaluate the outcomes and effectiveness of training.
This is an episode you won't want to miss - the future is now! Customer Education has a seat at the table and a...
As the year comes to a close, we reflect on the top episodes of 2024 and make some bold predictions for the year ahead....
How do we price our Customer Education programs? It's a hugely challenging task, even for the experienced - and one that CELab listeners have...
