In this episode, Adam covers fundamental instructional theories that Customer Education professionals use, starting with the Kirpatrick Model, named for Dr. Donald Kirpatrick (1924 – 2014), used to evaluate the outcomes and effectiveness of training.
In this episode we react as we discover that “only 14% of respondents believed that their customers were adequately trained.” Join us as we...
Software as a Service (SaaS) businesses are often plagued by the same challenge: Churn! Thanks to the emergence of Customer Success, we’ve learned a...
In this episode we take a question from the Customer Education Slack Channel. What is the best way to deliver different modules and content...