In this episode, Adam covers fundamental instructional theories that Customer Education professionals use, starting with the Kirpatrick Model, named for Dr. Donald Kirpatrick (1924 – 2014), used to evaluate the outcomes and effectiveness of training.
In the evolving world of business, customer education plays a crucial role in driving success. Yet, creating impactful, scalable programs can be challenging. Traditional...
In this episode we kick off a new series that focuses on “The State of Customer Education” in 2020. We take a deep dive...
For Leaders and Practitioners, there are few books out there on the market which appeal specifically to the Customer Education Market which is why...