In this episode, Adam covers fundamental instructional theories that Customer Education professionals use, starting with the Kirpatrick Model, named for Dr. Donald Kirpatrick (1924 – 2014), used to evaluate the outcomes and effectiveness of training.
Certifications can become a huge pillar of your Customer Education program, so they can be daunting to think about. How do you think about...
In this episode we had the pleasure of speaking with Neel Balar, the co-founder of Clueso. Clueso is a platform that aims to revolutionize...
Over the years, many Customer Education practitioners have come to us at CELab asking, “How do I move up in my Customer Education career?”...