One of the most common questions that those new to the field of Customer Education ask about when beginning to develop a program is, “What kind of equipment and/or software do I need?” What’s a good microphone? What do I use to edit and record audio? Should I buy a high-end video camera?
In this episode we have a candid discussion on what kinds of products we have used in various environments, chat about pros and cons, and give you a place to start in confidence. Remember – in Customer Education, getting started is the most important thing! Listen in as we rap about the products that make a difference and get you started off on the right foot!
Software as a Service (SaaS) businesses are often plagued by the same challenge: Churn! Thanks to the emergence of Customer Success, we’ve learned a...
Early listeners will remember that we used to do a segment on the show called “Customer Education Mailbag” where we would answer a quick...
In this episode of CELab, we welcome Nick Mehta and Erica Kuhl to talk about Skilljar by Gainsight! We discuss the integration of their...