One of the most common questions that those new to the field of Customer Education ask about when beginning to develop a program is, “What kind of equipment and/or software do I need?” What’s a good microphone? What do I use to edit and record audio? Should I buy a high-end video camera?
In this episode we have a candid discussion on what kinds of products we have used in various environments, chat about pros and cons, and give you a place to start in confidence. Remember – in Customer Education, getting started is the most important thing! Listen in as we rap about the products that make a difference and get you started off on the right foot!
In this episode we feature a fireside chat with Daniel Quick, Head of Customer Education at Asana. How can you really leverage what we’ve...
In March 2020, we are experiencing the world’s largest work from home “experiment”. In dark days of a global pandemic, how can Customer Education...
In this episode, Dave Derington and Adam Avramescu explore the role of strategy and active listening in the field of customer education. They challenge...