Latest Episodes
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CELab – Ep 192 – DevLearn 2026 – Customer Education Meets L&D
For years, customer educators have been the handful of people in the back of every L&D conference wondering if anyone else teaches customers. So...
CELab - Ep 191 - Talk to it, don't prompt it - Part 1
Remember when getting good output from AI meant writing the perfect prompt? That era is over, and customer educators who still write formal, structured...
CELab - Ep 190 - The Secret to Speed Isn’t More Content: Mikaron Fortier on Customer Education Through an OD Lens
Customer education programs in fast-growing companies rarely stall because the content is bad or the tooling is wrong. They stall because the organization around...
CELab - Ep 189 - Stop Throwing Content at the Problem: Talya Reynolds on Contextual, Data-Driven Product Education
Producing customer education content has never been cheaper, and that’s exactly why making more of it is no longer the answer. The teams pulling...
CELab - Ep 188 - Customer Education Doesn’t Have a Confidence Problem - It Has a Visibility Problem: Irana Wasti of Thought Industries
Customer education doesn’t have a confidence problem. It has a visibility problem wearing a confidence problem’s clothes. Thought Industries’ 2026 State of Customer Learning...
CELab - Ep 187 - Customer Education Comes First: How Anna-Lena Kress Flipped the Content Flow at quantilope
At most B2B SaaS companies, the customer comes last. Product announces, internal enablement scrambles, marketing drafts, documentation piles on — and the customer-facing material...