Latest Episodes
0
Episode 152 - NetExam - Beyond Customer Training: Demystifying Channel Partner Education
In this episode of CELab, we engage in a comprehensive discussion with Brett Strauss and Dan Boyle about the intricacies of customer education and...
CELab - Ep 151 - Elli Neeld - Building AI Chatbots for CX
In this conversation, Adam Avramescu and Elli Neald discuss the evolution of customer education and support through the implementation of AI chatbots. They explore...
CELab - Ep 150 - Celebrating 150 Episodes - Reflections on our Journey in Customer Education
In this special 150th episode, Adam Avramescu and Dave Derington reflect on their journeys in customer education and the evolving nature of the field....
CELab - Ep 149 - Julie Cochrane - Balancing Instructor-Led Delivery Costs with Customer Value: A Pricing Playbook
In this episode of the CELab podcast, Julie Cochran, the Global Education Services lead at Charles River Development, shares her journey in developing a...
Ep 148 - Roasting the Robot CELabs Live Commentary on AI-Generated Content
At CELab, we're always pushing the boundaries of customer education and technology. In our latest experiment, Adam dove headfirst into the world of AI-generated...
CELab Ep 147 - CELab 2024 Wrapped - Part 2
As the year comes to a close, we reflect on the top episodes of 2024 and make some bold predictions for the year ahead....