CELab: The Customer Education Lab

CELab is the Customer Education Lab for Innovative Customer Success, Enablement, and Marketing Teams. Our mission is to explore how to build Customer Education programs, experiment with new approaches, and exterminate the myths and bad ...more

Latest Episodes

0

September 07, 2023 01:13:32
Ep 114 - Alessandra Marinetti - Change Management and its Role in Customer Education

Ep 114 - Alessandra Marinetti - Change Management and its Role in Customer Education

In this episode, Adam Avramescu takes a deep dive into Change Management with Alessandra Marinetti - Global Head of Education and Enablement at Asana. ...

Listen

0

August 24, 2023 00:56:38
Ep 113 - Caitlin Wood - Scale Success and the Role of Education

Ep 113 - Caitlin Wood - Scale Success and the Role of Education

In this episode, Caitlin Wood, Senior Director of Customer Success and Enablement at Ironclad, dives into the intricate world of customer education and success....

Listen

0

August 17, 2023 00:52:23
Ep 112 - Nick Mehta and Steve Cornwell - Digital Customer Education

Ep 112 - Nick Mehta and Steve Cornwell - Digital Customer Education

This is an episode you won't want to miss - the future is now!  Customer Education has a seat at the table and a...

Listen

0

August 10, 2023 00:30:56
Episode 111 - Instructional Design 101 - Mayer's 12 Principles

Episode 111 - Instructional Design 101 - Mayer's 12 Principles

In this episode, Adam reviews Dr. Richard E. Mayer’s 12 Principles for Multimedia Learning in our Instructional Design 101 series. Dr. Mayer's research focus...

Listen

0

July 27, 2023 00:57:11
Episode 110 - Navigating the Learning Management Systems Marketplace

Episode 110 - Navigating the Learning Management Systems Marketplace

In this podcast episode, host Dave Derington speaks with John Leh, CEO/Lead Analyst at learning tech research/consulting firm, Talented Learning. Talented Learning provides independent...

Listen

0

July 17, 2023 00:56:59
Episode 109 - TechSmith and Project-Based Learning

Episode 109 - TechSmith and Project-Based Learning

We are big fans of TechSmith and its products - and TechSmith is a fantastic supporter of the Customer Education community! Today we welcome...

Listen