Latest Episodes
Episode 129 - Mindy Barenblat - So Much Joy in Pricing
How do we price our Customer Education programs? It's a hugely challenging task, even for the experienced - and one that CELab listeners have...
Episode 128 - Emily Brogan - Customer First Thinking
In this conversation we are joined by Emily Brogan, the Customer Education Manager at Dovetail. Emily's experience (and ours!) expresses and dives into the...
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Ep 127 - Brian Oblinger - Community and Customer Education are Better Together
Listen in as we explore the ever-evolving intersection of community management and customer education with Brian Oblinger. Brian is a seasoned veteran in community...
Episode 126 - Jesse Evans - Collaborating with Product Teams and Getting Buy-In
Two of the key activities in the life of a Customer Education professional are crucial skills to have: Collaboration with Product Teams and getting...
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CELab - Ep 125 - Julie Dirksen - Designing Learning for Behavior Change
Ever wonder how the minds behind world-class customer education programs construct the experiences that not only stick but also spur action? That's exactly what...
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Episode 124 - Sharon Castillo - Why Good Accessibility is Good Customer Education
Have you ever considered how an overlooked design choice could shut out a swath of eager learners? Imagine excluding twenty-five percent of adults from...