CELab: The Customer Education Lab

CELab is the Customer Education Lab for Innovative Customer Success, Enablement, and Marketing Teams. Our mission is to explore how to build Customer Education programs, experiment with new approaches, and exterminate the myths and bad ...more

Latest Episodes

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July 17, 2023 00:56:59
Episode 109 - TechSmith and Project-Based Learning

Episode 109 - TechSmith and Project-Based Learning

We are big fans of TechSmith and its products - and TechSmith is a fantastic supporter of the Customer Education community! Today we welcome...

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June 29, 2023 00:54:33
Episode 108 - Stephanie Pellegrino - Landing a Job in Customer Education - Part 2

Episode 108 - Stephanie Pellegrino - Landing a Job in Customer Education - Part 2

Welcome to Part II of an important discussion between host Adam Avramescu, VP of Customer Education at Personio, and Stephanie Pellegrino, who leads Customer...

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June 23, 2023 00:49:05
Episode 107 - Landing a Job in Customer Education - Part 1 - with Stephanie Pellegrino

Episode 107 - Landing a Job in Customer Education - Part 1 - with Stephanie Pellegrino

Welcome to Part I of a candid discussion between host Adam Avramescu, VP of Customer Education at Personio, and Stephanie Pellegrino, who leads Customer...

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June 01, 2023 00:50:59
Episode 106 - Aaron Morin @ Thinkific - Education from Hustle Culture to Customer Success

Episode 106 - Aaron Morin @ Thinkific - Education from Hustle Culture to Customer Success

In Episode 102, we first spoke with the Thinkific Team about the Power of Education as a Growth Tool for business. Today we’re going...

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May 17, 2023 00:55:25
Episode 105 - Gamification and Gamified Learning with Intellum

Episode 105 - Gamification and Gamified Learning with Intellum

Gamification and Gamified Learning are resurfacing as big trends in helping grow engagement in SaaS platforms.  In this episode, we are going to talk...

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April 26, 2023 00:58:40
Episode 104 - Customer Education and Advocacy with Docebo

Episode 104 - Customer Education and Advocacy with Docebo

Like peanut butter and jelly, customer advocacy and education – together – synergize their powers. Join host Dave Derington as he speaks with Adam...

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