CELab: The Customer Education Lab

CELab is the Customer Education Lab for Innovative Customer Success, Enablement, and Marketing Teams. Our mission is to explore how to build Customer Education programs, experiment with new approaches, and exterminate the myths and bad ...more

Latest Episodes

April 26, 2025 00:56:01
Episode 155 - Todd Kirk @ Brainstorm - "The Two-Hump Problem"

Episode 155 - Todd Kirk @ Brainstorm - "The Two-Hump Problem"

In this dynamic episode of CELab, Todd Kirk from BrainStorm joins with Dave Derington for a dive deep into the complex world of customer...

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April 10, 2025 01:06:56
Episode 154 - From CSM Overload to Scaled Digital Success: How Bionic Advertising Systems Built a Game-Changing Customer Academy in Months

Episode 154 - From CSM Overload to Scaled Digital Success: How Bionic Advertising Systems Built a Game-Changing Customer Academy in Months

In this episode of the CELab podcast, host Dave Derington sits down with Casey Izzo from Bionic Advertising Systems to unpack an extraordinary journey...

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March 27, 2025 01:05:14
Episode 153 - [Feed Drop] CXetera - Should CSMs do training?

Episode 153 - [Feed Drop] CXetera - Should CSMs do training?

This episode is a "feed drop" or crossover episode featuring Adam Avramescu and Dee Kapila's new show - CXetera! As our network grows, we...

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March 10, 2025 01:24:30
Episode 152 - NetExam - Beyond Customer Training: Demystifying Channel Partner Education

Episode 152 - NetExam - Beyond Customer Training: Demystifying Channel Partner Education

In this episode of CELab, we engage in a comprehensive discussion with Brett Strauss and Dan Boyle about the intricacies of customer education and...

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February 23, 2025 01:08:53
CELab - Ep 151 - Elli Neeld - Building AI Chatbots for CX

CELab - Ep 151 - Elli Neeld - Building AI Chatbots for CX

In this conversation, Adam Avramescu and Elli Neald discuss the evolution of customer education and support through the implementation of AI chatbots. They explore...

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February 08, 2025 01:11:03
CELab - Ep 150 - Celebrating 150 Episodes - Reflections on our Journey in Customer Education

CELab - Ep 150 - Celebrating 150 Episodes - Reflections on our Journey in Customer Education

In this special 150th episode, Adam Avramescu and Dave Derington reflect on their journeys in customer education and the evolving nature of the field....

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