CELab: The Customer Education Lab

CELab is the Customer Education Lab for Innovative Customer Success, Enablement, and Marketing Teams. Our mission is to explore how to build Customer Education programs, experiment with new approaches, and exterminate the myths and bad ...more

Latest Episodes

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March 27, 2025 01:05:14
Episode 153 - [Feed Drop] CXetera - Should CSMs do training?

Episode 153 - [Feed Drop] CXetera - Should CSMs do training?

This episode is a "feed drop" or crossover episode featuring Adam Avramescu and Dee Kapila's new show - CXetera! As our network grows, we...

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March 10, 2025 01:24:30
Episode 152 - NetExam - Beyond Customer Training: Demystifying Channel Partner Education

Episode 152 - NetExam - Beyond Customer Training: Demystifying Channel Partner Education

In this episode of CELab, we engage in a comprehensive discussion with Brett Strauss and Dan Boyle about the intricacies of customer education and...

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February 23, 2025 01:08:53
CELab - Ep 151 - Elli Neeld - Building AI Chatbots for CX

CELab - Ep 151 - Elli Neeld - Building AI Chatbots for CX

In this conversation, Adam Avramescu and Elli Neald discuss the evolution of customer education and support through the implementation of AI chatbots. They explore...

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February 08, 2025 01:11:03
CELab - Ep 150 - Celebrating 150 Episodes - Reflections on our Journey in Customer Education

CELab - Ep 150 - Celebrating 150 Episodes - Reflections on our Journey in Customer Education

In this special 150th episode, Adam Avramescu and Dave Derington reflect on their journeys in customer education and the evolving nature of the field....

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January 24, 2025 01:16:16
CELab - Ep 149 - Julie Cochrane - Balancing Instructor-Led Delivery Costs with Customer Value: A Pricing Playbook

CELab - Ep 149 - Julie Cochrane - Balancing Instructor-Led Delivery Costs with Customer Value: A Pricing Playbook

In this episode of the CELab podcast, Julie Cochran, the Global Education Services lead at Charles River Development, shares her journey in developing a...

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January 10, 2025 00:34:34
Ep 148 - Roasting the Robot CELabs Live Commentary on AI-Generated Content

Ep 148 - Roasting the Robot CELabs Live Commentary on AI-Generated Content

At CELab, we're always pushing the boundaries of customer education and technology. In our latest experiment, Adam dove headfirst into the world of AI-generated...

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