Latest Episodes
Episode 155 - Todd Kirk @ Brainstorm - "The Two-Hump Problem"
In this dynamic episode of CELab, Todd Kirk from BrainStorm joins with Dave Derington for a dive deep into the complex world of customer...
Episode 154 - From CSM Overload to Scaled Digital Success: How Bionic Advertising Systems Built a Game-Changing Customer Academy in Months
In this episode of the CELab podcast, host Dave Derington sits down with Casey Izzo from Bionic Advertising Systems to unpack an extraordinary journey...
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![Episode 153 - [Feed Drop] CXetera - Should CSMs do training?](https://episodes.castos.com/celabs/images/2001012/c1a-3nmn-257z6jn4cmvv-9wfnb3.png)
Episode 153 - [Feed Drop] CXetera - Should CSMs do training?
This episode is a "feed drop" or crossover episode featuring Adam Avramescu and Dee Kapila's new show - CXetera! As our network grows, we...
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Episode 152 - NetExam - Beyond Customer Training: Demystifying Channel Partner Education
In this episode of CELab, we engage in a comprehensive discussion with Brett Strauss and Dan Boyle about the intricacies of customer education and...
CELab - Ep 151 - Elli Neeld - Building AI Chatbots for CX
In this conversation, Adam Avramescu and Elli Neald discuss the evolution of customer education and support through the implementation of AI chatbots. They explore...
CELab - Ep 150 - Celebrating 150 Episodes - Reflections on our Journey in Customer Education
In this special 150th episode, Adam Avramescu and Dave Derington reflect on their journeys in customer education and the evolving nature of the field....