Latest Episodes
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Episode 14 - Trends in Customer Education with Linda Schwaber-Cohen
What trends are we seeing in the field of Customer Education? Join us as we chat with Linda Schwaber-Cohen from Skilljar. We talk starting...
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Episode 13 – Becoming a Customer Education Instructional Designer
This episode is part three of our informal trilogy about instructional design in customer education. (See parts one and two.) What does it take...
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Episode 12 - Bill Cushard Shows How Helping Really Sells
In this episode we talk with Bill Cushard – Host of “Helping Sells Radio” and Director of Marketing at ServiceRocket – for our first...
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Episode 11 - Content Development Myths
In this episode, part 2 of our informal trilogy on Customer Education instructional design, we discuss a few failed hypotheses around content development. These...
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Episode 10 - Discovery and Knowledge Gathering
In this episode we explore how we, as Customer Educators tackle the source of the river of knowledge. How does one approach discovery and...
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Episode 9 - Virtual Instructor-Led Training
In this episode we explore the assertion, “The best way to start developing your Customer Education program is to leverage Virtual Instructor-Led training.” Why...