In this episode we take a question from the Customer Education Slack Channel. What is the best way to deliver different modules and content for a program? Do you focus on video lectures with “talking heads”? Do we use slides, screencasts, or something else entirely? Join us as we share some experiences
Many people ask exactly how Customer Education can drive Revenue, reduce Churn, decrease Support tickets, and much more. Is it magic? Is it secret...
In this episode we explore how we, as Customer Educators tackle the source of the river of knowledge. How does one approach discovery and...
In this episode we return to the subject of Certification, this time focusing on how to adapt development of programs to meet the breakneck...