Episode 17 - Starting Over

June 20, 2019 00:44:24
Episode 17 - Starting Over
CELab: The Customer Education Lab
Episode 17 - Starting Over

Jun 20 2019 | 00:44:24

/

Show Notes

What does it take to start over as a Customer Education leader? Not necessarily for those in their first role in Customer Education like we often focus on in this podcast, but what should you be thinking about if you leave your successful Customer Education team to start or lead another? It takes a balance of leaning on your previous accomplishments and expertise with listening to your business and innovating.

“Getting Over It With Bennett Foddy”, the audio clip for which we mention, is an amazing game and you should play it! You can find out how through the author’s website.

Getting Over It with Bennett Foddy (SteamApp StorePlay Store)

We recorded this episode after both Dave and Adam moved into new roles as Customer Education leaders. Between the previous episodes and this one, both co-hosts began building and leading new Customer Education teams.

We’ve started new stages of our journeys, which makes this a good time to reflect and to think about something that most Customer Education leaders will have to think about in their lives: starting over.

(more…)

Other Episodes

Episode 0

February 04, 2021 00:42:59
Episode Cover

Episode 54 - Eugene Lee Takes the Investor View on Customer Education

Photo by Markus Winkler on Unsplash What are venture capitalists thinking about the potential for Customer Education and Customer Success? As the industry becomes...

Listen

Episode 0

September 05, 2022 00:46:16
Episode Cover

Episode 82 - Phil Byrne - Breaking into Customer Education

In this episode, we speak with Phil Byrne, Manager of Product Education at Intercom. Through the lens of choosing the right metrics, Phil takes...

Listen

Episode 0

September 24, 2021 00:45:48
Episode Cover

Episode 66 - Keeping Content Up to Date

Photo by Clint Patterson on Unsplash We are back from Summer Break and are entering Season 3 of the CELab Podcast! In this episode....

Listen