Ep 115 - Shellie Grieve - Cohort Learning in Customer Education

September 21, 2023 00:54:34
Ep 115 - Shellie Grieve - Cohort Learning in Customer Education
CELab: The Customer Education Lab
Ep 115 - Shellie Grieve - Cohort Learning in Customer Education

Sep 21 2023 | 00:54:34

/

Show Notes

In this episode, Dave Derington chats with Shellie Grieve, the Director of Collaborative Learning at ServiceNow. You’ll hear about the landscape of cohort learning and its role in customer education, the impact of the pandemic on traditional training programs, and the importance of overhauling them to be more targeted and scalable. Grieve shares her journey from her STEM background to her current role and the need for innovation in virtual program design. The discussion also covers the role of gamification in learner engagement, the potential of video assessments in job readiness, and the broader skill development needed for success in the digital world.

About the Show

CELab is the Customer Education Lab for Innovative Customer Success, Enablement, and Marketing Teams. Our mission is to explore how to build Customer Education programs, experiment with new approaches, and exterminate the myths and bad advice that stop growth dead in its tracks.

Listen in as we discuss:

Resources:

Shellie Grieve LinkedIn

Thinkific

Videate

Docebo

Dave Derington LinkedIn

Adam Avramescu LinkedIn

Other Episodes

Episode

February 22, 2024 01:08:31
Episode Cover

Episode 126 - Jesse Evans - Collaborating with Product Teams and Getting Buy-In

Two of the key activities in the life of a Customer Education professional are crucial skills to have: Collaboration with Product Teams and getting...

Listen

Episode

June 01, 2024 01:14:55
Episode Cover

Episode 132 - Intellum - Forrester Report - Driving Business Success Through Customer Education

In this episode we're joined by Special Guest - Shannon Howard - as we dive into the Intellum-sponsored study from Forrester:  “Driving Business Success...

Listen

Episode 0

March 27, 2023 01:05:03
Episode Cover

Episode 101 – Hard-Learned Lessons in Customer Education Leadership – Part 2

In CELab’s 100th episode, we’ve kicked off the celebration of 100 episodes by discussing the hardest-won lessons for Customer Education Leaders. Dave and Adam...

Listen