In this episode, Adam Avramescu takes a deep dive into Change Management with Alessandra Marinetti - Global Head of Education and Enablement at Asana. Change Management is, as Alessandra shares - "the ability to enable people to see things differently, and to do things differently". If you're in #customereducation and #customersuccess, take an hour out of your day and join Adam and Alessandra as they answer questions such as:
About the Show
CELab is the Customer Education Lab for Innovative Customer Success, Enablement, and Marketing Teams. Our mission is to explore how to build Customer Education programs, experiment with new approaches, and exterminate the myths and bad advice that stop growth dead in its tracks.
In this episode we explore how we, as Customer Educators tackle the source of the river of knowledge. How does one approach discovery and...
This episode is part three of our informal trilogy about instructional design in customer education. (See parts one and two.) What does it take...
Ever wonder how the minds behind world-class customer education programs construct the experiences that not only stick but also spur action? That's exactly what...
