Episode 39 - Thought Industries - 2020 State of Customer Training Report

June 23, 2020 00:20:02
Episode 39 -  Thought Industries - 2020 State of Customer Training Report
CELab: The Customer Education Lab
Episode 39 - Thought Industries - 2020 State of Customer Training Report

Jun 23 2020 | 00:20:02

/

Show Notes

In this episode we react as we discover that “only 14% of respondents believed that their customers were adequately trained.” Join us as we break down a report from Thought Industries and Claire Schooley (formerly of Forrester Research) that gives us an eye into what training professionals really think about the State of Customer Training in 2020.

Other Episodes

Episode 0

September 05, 2022 00:46:16
Episode Cover

Episode 82 - Phil Byrne - Breaking into Customer Education

In this episode, we speak with Phil Byrne, Manager of Product Education at Intercom. Through the lens of choosing the right metrics, Phil takes...

Listen

Episode

July 25, 2024 00:24:20
Episode Cover

Ep 136 - Mini - Who's Going To Arrest Me When I Get My Certification Program Wrong?

Certification - it's a challenging and sometimes contentious topic for Customer Education professionals. At CELab, we hear this question come up quite a lot....

Listen

Episode 0

March 23, 2022 00:50:25
Episode Cover

Episode 76 - Nick Mehta - Customer Education is the Core of Customer Success

While Customer Education has been around for many years, we at CELab attribute it’s re-emergence to the Customer Success movement. And with that, we...

Listen