In this episode we react as we discover that “only 14% of respondents believed that their customers were adequately trained.” Join us as we break down a report from Thought Industries and Claire Schooley (formerly of Forrester Research) that gives us an eye into what training professionals really think about the State of Customer Training in 2020.
This episode is part three of our informal trilogy about instructional design in customer education. (See parts one and two.) What does it take...
Continuing in our Customer Success series, we dive deep into the thoughts of Sam Cummings, Author, Data Scientist, and Customer Success professional, currently working...
Over the years, many Customer Education practitioners have come to us at CELab asking, “How do I move up in my Customer Education career?”...