In this episode we react as we discover that “only 14% of respondents believed that their customers were adequately trained.” Join us as we break down a report from Thought Industries and Claire Schooley (formerly of Forrester Research) that gives us an eye into what training professionals really think about the State of Customer Training in 2020.
This episode is part three of our informal trilogy about instructional design in customer education. (See parts one and two.) What does it take...
Photo by Ian Schneider on Unsplash In previous years, our year-end episode is where we like to kick back and have some fun! We’ve...
We like to say that Customer Education is the Scale Engine of Customer Success, but the reality is that many CS teams put little...