In this episode we kick off a new series that focuses on “The State of Customer Education” in 2020. We take a deep dive into Maria Manning-Chapman’s report for the Technology Services Industry Association, or TSIA.
In this episode, Dave Derington chats with Shellie Grieve, the Director of Collaborative Learning at ServiceNow. You’ll hear about the landscape of cohort learning...
In our last episode, we talked about Certifications can become a huge pillar of your Customer Education program, so they can be daunting to...
In this episode of the CELab Podcast, we’re joined by Maria Manning-Chapman, the VP, Education Services Research at TSIA where we expand upon the...