Certification - it's a challenging and sometimes contentious topic for Customer Education professionals. At CELab, we hear this question come up quite a lot. Chances are good that you may be asked to create a certification, or decide that you want to offer one.
So how do you get started? Should you even be trying to build such a program? In this "mini" episode, Adam Avramescu answers that question down including:
We've covered this topic a number of times here at CELab, so make sure you check out the following episodes:
In addition, we recommend bookmarking and reading Debbie Smith's article (found on LinkedIn) called "The 13 Principals for Certification". Essential reading for anyone working towards developing their own certification!
Disclaimer: We are not giving legal advice in this episode. Make sure you consult with your company's legal team to understand their risk posture - especially if you're going to develop a legally defensible high-stakes cert.
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