Ep 135 - Lila Meyer - From Vanity Metrics to ROI: How Gainsight is Connecting Education to Business Impact

July 11, 2024 01:02:48
Ep 135 - Lila Meyer - From Vanity Metrics to ROI: How Gainsight is Connecting Education to Business Impact
CELab: The Customer Education Lab
Ep 135 - Lila Meyer - From Vanity Metrics to ROI: How Gainsight is Connecting Education to Business Impact

Jul 11 2024 | 01:02:48

/

Show Notes

Customer Education is evolving rapidly. We've come a long way from the days of "smile sheets" and attendance metrics being our guide to success. Gainsight, is one such innovative business that's showing how education data and usage data connect so we can measure its impact on business outcomes.

Lila Meyer shares her journey at Gainsight, from early roles when the organization was new to her current position leading the Education Services team. We cover a lot of ground including the importance of developing transferable skills and collaboration within the customer education community.

Key points:

Other Episodes

Episode

July 18, 2025 00:53:00
Episode Cover

CELab - Episode 161 - From Frustration to Innovation: Transforming Customer Education with Parta

In this episode of CELab, co-host Adam Avramescu and special guest star Beaker Tincher from Personio sit down with Andrew Matsiavin, co-founder of Parta.io,...

Listen

Episode 0

January 02, 2023 01:22:00
Episode Cover

Episode 93 - 2023 Customer Education Predictions

It’s 2023! Dave and Adam share predictions for the coming year – what are the big trends to watch, and what are the ones...

Listen

Episode 0

December 15, 2021 01:00:32
Episode Cover

Episode 70 - Christy Hollingshead - Data Doesn't Lie

Photo by Stephen Phillips – Hostreviews.co.uk on Unsplash It’s one thing to say that you “Lead with Data” (emphasize air quotes).  It’s another thing...

Listen