Episode 152 - NetExam - Beyond Customer Training: Demystifying Channel Partner Education

March 10, 2025 01:24:30
Episode 152 - NetExam - Beyond Customer Training: Demystifying Channel Partner Education
CELab: The Customer Education Lab
Episode 152 - NetExam - Beyond Customer Training: Demystifying Channel Partner Education

Mar 10 2025 | 01:24:30

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Show Notes

In this episode of CELab, we engage in a comprehensive discussion with Brett Strauss and Dan Boyle about the intricacies of customer education and partner training. They explore the evolution of NetExam, the importance of access management, and the role of AI in enhancing training experiences.

The conversation delves into best practices for creating effective training programs, the significance of informal learning, and the necessity of building trust with partners. The episode emphasizes the need for simplicity and consistency in training while also addressing the complexities of managing partner relationships and ensuring successful customer outcomes.

Highlights:

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