CELab - Ep 151 - Elli Neeld - Building AI Chatbots for CX

February 23, 2025 01:08:53
CELab - Ep 151 - Elli Neeld - Building AI Chatbots for CX
CELab: The Customer Education Lab
CELab - Ep 151 - Elli Neeld - Building AI Chatbots for CX

Feb 23 2025 | 01:08:53

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Show Notes

In this conversation, Adam Avramescu and Elli Neald discuss the evolution of customer education and support through the implementation of AI chatbots. They explore the challenges faced in the "old-school" customer support models, the transition to an AI-first strategy, and the ongoing optimization efforts that have led to significant improvements in resolution rates and customer satisfaction. Ellie shares insights on the importance of testing, data sources, and proactive education in enhancing the customer experience.

Key Takeaways from this episode:

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