What are venture capitalists thinking about the potential for Customer Education and Customer Success? As the industry becomes more profitable, we’ve seen more investment activity in the space. Eugene Lee from OMERS Ventures joins us to talk about his view on investing in this market, and what he wants to see from Customer Education and Customer Success companies as the market develops.
Eugene Lee, a Principal at OMERS Ventures, a venture capital fund with $1B under management and 50+ investments in B2B and B2C tech companies including Contentful, Crunchbase, Hootsuite, Klue, Rover, Shopify, Vidyard, and Wattpad.
Prior to joining OMERS Ventures, Eugene was a VP of Business Operations at Copper, Google’s #1 recommended CRM. Prior to that, he founded and led the business operations team at Pinterest. Before that Yahoo and Pixate.
What does it take to start over as a Customer Education leader? Not necessarily for those in their first role in Customer Education like...
In our last episode, we talked about Certifications can become a huge pillar of your Customer Education program, so they can be daunting to...
Instructor-led training has always been a core part of the customer education program. With COVID hitting in 2020 there was a strong shift to...