Photo by Markus Winkler on Unsplash
What are venture capitalists thinking about the potential for Customer Education and Customer Success? As the industry becomes more profitable, we’ve seen more investment activity in the space. Eugene Lee from OMERS Ventures joins us to talk about his view on investing in this market, and what he wants to see from Customer Education and Customer Success companies as the market develops.
Eugene Lee, a Principal at OMERS Ventures, a venture capital fund with $1B under management and 50+ investments in B2B and B2C tech companies including Contentful, Crunchbase, Hootsuite, Klue, Rover, Shopify, Vidyard, and Wattpad.
Prior to joining OMERS Ventures, Eugene was a VP of Business Operations at Copper, Google’s #1 recommended CRM. Prior to that, he founded and led the business operations team at Pinterest. Before that Yahoo and Pixate.
Continuing our journey through the “State of Customer Education” reports that have come out in 2022, we explore TSIA’s report – The State of...
Photo by Ian Schneider on Unsplash In previous years, our year-end episode is where we like to kick back and have some fun! We’ve...
In this episode we explore how we, as Customer Educators tackle the source of the river of knowledge. How does one approach discovery and...