In this special 150th episode, Adam Avramescu and Dave Derington reflect on their journeys in customer education and the evolving nature of the field. They explore the fluidity of customer education roles, noting that there is no single, universal "playbook" that applies across all organizations. Dave Derington shares insights from his new role as Senior Manager of Learning Solutions and Programs at Atlassian, a large, mature enterprise.
What we've learned over the years is that what we call Customer Education has no discrete start or end. Universally, we focus on:
The episode offers a unique perspective on the evolving landscape of customer education and the innovative ways leading companies are tackling the complexities of learning at scale. Listen in and let us know your thoughts!
Customer Education programs grow and mature alongside products and platforms as a software business grows. And, at some point, Localization becomes a hot topic....
In this episode we explore how we, as Customer Educators tackle the source of the river of knowledge. How does one approach discovery and...
What trends are we seeing in the field of Customer Education? Join us as we chat with Linda Schwaber-Cohen from Skilljar. We talk starting...
