Episode 82 - Phil Byrne - Breaking into Customer Education

September 05, 2022 00:46:16
Episode 82 - Phil Byrne - Breaking into Customer Education
CELab: The Customer Education Lab
Episode 82 - Phil Byrne - Breaking into Customer Education

Sep 05 2022 | 00:46:16

/

Show Notes

In this episode, we speak with Phil Byrne, Manager of Product Education at Intercom. Through the lens of choosing the right metrics, Phil takes us on a journey through one of our favorite topics: breaking...

Other Episodes

Episode 0

November 24, 2022 01:09:09
Episode Cover

Episode 89 - Michele Wiedemer - Video Creation for Customer Education

Video. It is often the go-to for many of our customers, and for good reason. Some stats from TechSmith, “83% of people prefer watching...

Listen

Episode 0

January 25, 2024 00:47:39
Episode Cover

Episode 124 - Sharon Castillo - Why Good Accessibility is Good Customer Education

Have you ever considered how an overlooked design choice could shut out a swath of eager learners? Imagine excluding twenty-five percent of adults from...

Listen

Episode 0

August 29, 2019 00:40:58
Episode Cover

Episode 22 - The Myths and Misconceptions of Certification - Part 1

Certifications can become a huge pillar of your Customer Education program, so they can be daunting to think about. How do you think about...

Listen