Episode 82 - Phil Byrne - Breaking into Customer Education

September 05, 2022 00:46:16
Episode 82 - Phil Byrne - Breaking into Customer Education
CELab: The Customer Education Lab
Episode 82 - Phil Byrne - Breaking into Customer Education

Sep 05 2022 | 00:46:16

/

Show Notes

In this episode, we speak with Phil Byrne, Manager of Product Education at Intercom. Through the lens of choosing the right metrics, Phil takes us on a journey through one of our favorite topics: breaking...

Other Episodes

Episode 0

November 19, 2022 00:47:32
Episode Cover

Episode 88 - Jasonda Desmond - The Business Impact of Customer Education

Customer Education is an increasingly important tool in a Software Exec’s toolkit. As programs grow and mature, we sometimes have a “seat at the...

Listen

Episode 0

February 19, 2021 01:01:46
Episode Cover

Episode 55 - Product-Focused Afterthought - Exploring Customer Education’s Role in Customer Success with Lincoln Murphy

Photo by the blowup on Unsplash Product-focused afterthought! – that’s what most Customer Success clients get wrong about Customer Education according Lincoln Murphy of...

Listen

Episode 0

February 13, 2023 01:01:53
Episode Cover

Episode 97 - Customer Education 1997 - Part 3

And finally … our “book club” discussion on Peter Honebein‘s book, “Strategies for Effective Customer Education“. If you haven’t listened to Part 1 and...

Listen