With this episode, we again take a break from our normal format to bring you the second of a two-part presentation that was given at the Bay Area Customer Education Meetup on January 31st, 2019.
Here, join Isabel Swartz as she talks about Data Driven Decision Making for Customer Education Leaders … like her!
Early listeners will remember that we used to do a segment on the show called “Customer Education Mailbag” where we would answer a quick...
Software as a Service (SaaS) businesses are often plagued by the same challenge: Churn! Thanks to the emergence of Customer Success, we’ve learned a...
How do we think about leadership in Customer Education? In previous episodes of the CELab Podcast, we have talked about next generation of leaders...