Today we step aside from our normal format to bring you the first of a two-part presentation that was given at the Bay Area Customer Education Meetup on January 31st, 2019.
A special thanks to Adam for organizing this event and to Christy Hollingshead of Heap for making this event possible.
If you’d like to see the visuals being talked about in this presentation, check them out on our CELab YouTube Channel here.
In this episode, Adam covers fundamental instructional theories that Customer Education professionals use, starting with the Kirpatrick Model, named for Dr. Donald Kirpatrick (1924...
Certification - it's a challenging and sometimes contentious topic for Customer Education professionals. At CELab, we hear this question come up quite a lot....
In this episode of the Customer Education Lab, we sit down with Jess Katz, Senior Customer Education Manager at Forter, to unpack how she...