Latest Episodes
Episode 103 - Videate - Automated Video Production with AI
Machine Learning and AI are really impacting our world, but how can Customer Education teams take advantage of this trend? Enter Videate! If I...
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Episode 102 - Thinkific - The Power of Education as a Growth Tool for Business
Software as a Service (SaaS) businesses are often plagued by the same challenge: Churn! Thanks to the emergence of Customer Success, we’ve learned a...
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Episode 101 – Hard-Learned Lessons in Customer Education Leadership – Part 2
In CELab’s 100th episode, we’ve kicked off the celebration of 100 episodes by discussing the hardest-won lessons for Customer Education Leaders. Dave and Adam...
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Episode 100 - Hard-Learned Lessons in Customer Education Leadership - Part 1
For CELab’s 100th episode, we’ve decided to celebrate by discussing the hardest-won lessons for Customer Education Leaders. Dave and Adam have both held several...
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Episode 99 - Lisa Rothrauff - Building Resilient Customer Education Teams in Times of Change
Customer Education teams must remain adaptable in times of change. After all, we support ever-changing products for diverse audiences, and we drive ever-changing business...
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Episode 98 - Tiffany Taylor - The Overlap between Customer Success and Customer Education
With this episode, we’re joined by Tiffany Taylor to talk about the overlap between Customer Success and Customer Education. Tiffany leads both the Customer...