CELab: The Customer Education Lab

CELab is the Customer Education Lab for Innovative Customer Success, Enablement, and Marketing Teams. Our mission is to explore how to build Customer Education programs, experiment with new approaches, and exterminate the myths and bad ...more

Latest Episodes

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November 30, 2023 00:52:51
Episode 120 - Barry Kelly - Thought Industries - The Headless LMS and the Future of Learning

Episode 120 - Barry Kelly - Thought Industries - The Headless LMS and the Future of Learning

Are you prepared to transform the way you perceive learning and interaction with technology? We're thrilled to share fascinating insights from Barry Kelly, CEO...

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November 16, 2023 00:43:01
Ep 119 - Alessio Artuffo - Docebo and AI-Powered Customer Education

Ep 119 - Alessio Artuffo - Docebo and AI-Powered Customer Education

We're always excited to talk with leaders about their platforms and roadmap - and this episode is no exception.  You'll want to join us...

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November 02, 2023 01:04:01
CELab - Ep 118 - Sourabh Bajaj - AI and Customer Education

CELab - Ep 118 - Sourabh Bajaj - AI and Customer Education

In this episode, Sourabh Bajaj, an expert in AI, explores the role of artificial intelligence in customer education. He discusses his background in AI,...

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October 19, 2023 01:00:39
Ep 117 - Strigo and the Next Generation of Virtual Instructor Led Training

Ep 117 - Strigo and the Next Generation of Virtual Instructor Led Training

Instructor-led training has always been a core part of the customer education program. With COVID hitting in 2020 there was a strong shift to...

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October 05, 2023 00:59:50
Ep 116 - Treion Muller - The Rise of the Mutant Learner

Ep 116 - Treion Muller - The Rise of the Mutant Learner

What is a Mutant Learner?  In this episode of the CELab podcast, we welcome #1 International Best Selling Author Treion Muller to the show...

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September 21, 2023 00:54:34
Ep 115 - Shellie Grieve - Cohort Learning in Customer Education

Ep 115 - Shellie Grieve - Cohort Learning in Customer Education

In this episode, Dave Derington chats with Shellie Grieve, the Director of Collaborative Learning at ServiceNow. You’ll hear about the landscape of cohort learning...

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