Latest Episodes
0
Episode 85 – State of Customer Education Industry 2022 – Part 3 – TSIA
Continuing our journey through the “State of Customer Education” reports that have come out in 2022, we explore TSIA’s report – The State of...
0
Episode 84 – State of Customer Education Industry 2022 – Part 2 – Thought Industries and IDC
“Now is the right time for Customer Education.” as Cushing Anderson and Lisa Rowan say in the their Thought Industries’ sponsored report. As the...
0
Episode 83 - State of Customer Education Industry 2022 - Part 1 - Skilljar
In the lead-up to Fall 2022 Conference Season, we will be releasing a three-part mini-series covering a number of reports. Here, we cover Skilljar’s...
0
Episode 82 - Phil Byrne - Breaking into Customer Education
In this episode, we speak with Phil Byrne, Manager of Product Education at Intercom. Through the lens of choosing the right metrics, Phil takes...
0
Episode 81 - Courtney Sembler and the Wild, Wild, World of Localization
Customer Education programs grow and mature alongside products and platforms as a software business grows. And, at some point, Localization becomes a hot topic....
0
Episode 80 - Alessandra Marinetti - Tribal Leadership in Customer Education
How do we think about leadership in Customer Education? In previous episodes of the CELab Podcast, we have talked about next generation of leaders...