Episode 123 - CLOWN LAB

January 16, 2024 00:34:14
Episode 123 - CLOWN LAB
CELab: The Customer Education Lab
Episode 123 - CLOWN LAB

Jan 16 2024 | 00:34:14

/

Show Notes

What can Clown Core teach us about Customer Education?  Every year, Adam and Dave take some time to clown around and have a little fun.

So have you ever stumbled into a musical rabbit hole so deep, it turned into a blueprint for revolutionizing customer education? That's exactly what we did in our latest auditory adventure, as we celebrate our annual fun episode by drawing parallels between the unorthodox methods of the enigmatic band, Clown Core, and the innovative strategies in customer training. The discussion pirouettes from the band's chaotic yet captivating performances to how digital education platforms keep audiences both educated and entertained. Prepare for an electrifying conversation that dances between genres and redefines engagement in learning.

While our business is serious, we take inspiration from many different fields - including music. The band "Clown Core" blends genres from jazz, funk, electro, r&b, soul, and pop - metal too.  What kinds of insights will come of this episode?  Listen in and make sure you listen to the end to hear a special music session from Alan Koda and Dave. Happy New Year to everyone in our audience!  We look forward to another amazing year.

About the Show

CELab is the Customer Education Lab for Innovative Customer Success, Enablement, and Marketing Teams. Our mission is to explore how to build Customer Education programs, experiment with new approaches, and exterminate the myths and bad advice that stop growth dead in its tracks.

Listen in as we discuss:

Resources:

Clown Core

Northpass       

Videate           

Strigo

Dave Derington LinkedIn

Adam Avramescu LinkedIn

Other Episodes

Episode 0

August 22, 2024 00:49:14
Episode Cover

CELab - Ep 138 - Michele Wiedemer - The Learner-Centered Design Model - Part 2

In business, the need for engaging learning experiences is staggeringly important. Yet the “how” is elusive.  Conventional educational approaches don’t work well.  You can...

Listen

Episode 0

August 15, 2019 00:34:08
Episode Cover

Episode 021 – Instructional Design 101: The Kirkpatrick Model

In this episode, Adam covers fundamental instructional theories that Customer Education professionals use, starting with the Kirpatrick Model, named for Dr. Donald Kirpatrick (1924...

Listen

Episode 0

December 21, 2019 00:41:22
Episode Cover

Episode 30 - Is In-Product Education the New LMS?

In this episode we talk shop about In-Product Education. There are many tools out there on the market like AppCues, Pendo, WalkMe, and more....

Listen