CELab - Ep 156 - Kevin Dunn - Harnessing AI & Operating Models for Scalable Customer Education

May 09, 2025 00:57:38
CELab - Ep 156 - Kevin Dunn - Harnessing AI & Operating Models for Scalable Customer Education
CELab: The Customer Education Lab
CELab - Ep 156 - Kevin Dunn - Harnessing AI & Operating Models for Scalable Customer Education

May 09 2025 | 00:57:38

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Show Notes

In this episode of CELab, we chat with Kevin Dunn, Senior Manager of Customer Education & Community at Airtable, and Adam Avramescu, to dive deep into how Airtable leverages operating models and AI to scale and streamline customer education. Kevin shares how the Academy OS—built entirely on Airtable—drives efficiency in course creation, content management, and feedback analysis, while also boosting customer engagement. He walks us through how AI and relational databases are helping streamline workflows, prioritize feedback, and improve product adoption. If you're looking for ways to integrate operating models and AI into your customer education program for better scale and efficiency, this episode is a must-listen.

Key Takeaways

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