Episode 43 - Mailbag - Part 2 - Where Does Customer Education Belong?

August 05, 2020 00:45:25
Episode 43 - Mailbag - Part 2 - Where Does Customer Education Belong?
CELab: The Customer Education Lab
Episode 43 - Mailbag - Part 2 - Where Does Customer Education Belong?

Aug 05 2020 | 00:45:25

/

Show Notes

Part 2 of our Customer Education Mailbag episode continues the conversation with our listeners.  How do Content Developers become more self-sufficient with their LMS? How many people can we expect to join a new program? Where does Customer Education Belong? Listen in to find out!

This podcast and website are not about our opinions and perspectives.  We focus on our community of Customer Education professionals.  All of us are learning and growing from the experiences we have helping learners understand our products, particularly for Software-as-a-Services companies where that product is – quite literally – changing under our feet.

If you have a question, email us at [email protected]!

(more…)

Other Episodes

Episode

April 26, 2025 00:56:01
Episode Cover

Episode 155 - Todd Kirk @ Brainstorm - "The Two-Hump Problem"

In this dynamic episode of CELab, Todd Kirk from BrainStorm joins with Dave Derington for a dive deep into the complex world of customer...

Listen

Episode 0

September 26, 2019 00:39:47
Episode Cover

Episode 24 - Matt Mulholland - Why Most Customer Education is Boring

When companies start their first customer academies and education programs, they’re often filled with boring and irrelevant material that doesn’t resonate with customers, and...

Listen

Episode

April 05, 2024 01:21:33
Episode Cover

Episode 129 - Mindy Barenblat - So Much Joy in Pricing

How do we price our Customer Education programs? It's a hugely challenging task, even for the experienced - and one that CELab listeners have...

Listen