Part 2 of our Customer Education Mailbag episode continues the conversation with our listeners. How do Content Developers become more self-sufficient with their LMS? How many people can we expect to join a new program? Where does Customer Education Belong? Listen in to find out!
This podcast and website are not about our opinions and perspectives. We focus on our community of Customer Education professionals. All of us are learning and growing from the experiences we have helping learners understand our products, particularly for Software-as-a-Services companies where that product is – quite literally – changing under our feet.
If you have a question, email us at [email protected]!
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In this episode, Dave Derington and Adam Avramescu explore the role of strategy and active listening in the field of customer education. They challenge...
Let’s put Microlearning in focus for Customer Education (Photo by Markus Spiske on Unsplash) In this “mini” episode, we focus on microlearning and share...
Customer Education is, as Dave Derington says, “Both new and not new”. We review the book, “Customer Education” by Claudia Gaillard Meer and take...