In this episode we talk with Chip Ramsey – Founder and CEO of Intellum and one of the early pioneers in our field with the first ever platform for Customer Education. We talk about the transition to creating a great platform and how Chip says to “start with science” to make amazing material that helps both your customers and your business.
Many Customer Education Professionals may know Intellum as the platform that powers incredible customer and partner education and customer experience programs such as Facebook Blueprint, Google Academy for Ads, Google Retail Training, Twitter Flight School and most recently have acquired Appitierre, who make the Evolve rapid-dev content tool.
(more…)The clock is winding back, once again! On a previous episode, we covered Claudia Gaillard Meer’s book on Customer Education from 1984. And now,...
Photo by Frank Busch on Unsplash A key part of CELab’s role in the Customer Education Community is to keep you updated on the...
With this episode, we again take a break from our normal format to bring you the second of a two-part presentation that was given...