In this episode of the CELab Podcast, we’re joined by Maria Manning-Chapman, the VP, Education Services Research at TSIA where we expand upon the TSIA’s “State of Education Services 2020” report – which we covered in Episode 38 of this podcast.
Here, we’re diving deeper into monetization strategies which our listeners and the network that we’re in as Customer Education Professionals are interested in getting more help with. Customer Education tends to “niche down” from where we end up in much larger, mature organizations where we often have true Educational Services teams.
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While Customer Education has been around for many years, we at CELab attribute it’s re-emergence to the Customer Success movement. And with that, we...
In this episode we react as we discover that “only 14% of respondents believed that their customers were adequately trained.” Join us as we...
In this podcast episode, host Dave Derington speaks with John Leh, CEO/Lead Analyst at learning tech research/consulting firm, Talented Learning. Talented Learning provides independent...
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