Episode 7 - Skilljar Connect Recap - Content Effectiveness

January 31, 2019 00:42:14
Episode 7 - Skilljar Connect Recap - Content Effectiveness
CELab: The Customer Education Lab
Episode 7 - Skilljar Connect Recap - Content Effectiveness

Jan 31 2019 | 00:42:14

/

Show Notes

Skilljar Connect 2018

In this episode of CELab, Adam shares his experiences from Skilljar Connect, hosted in Seattle on November 14 and 15, 2018. Adam shares his experiences in talking on a panel hosted by Maria Manning Chapman from TSIA focused on Content effectiveness and how to make training stick!  Join us for this recap and tons of myths and misconceptions about content!

This week on CELab, we recap another Customer Education conference: Skilljar Connect! Adam attended and spoke on a panel at the conference, and it was a great day spent with other Customer Educators.

Let’s face it: Aside from CEdMA (which we recapped on a previous episode) here aren’t many conferences devoted to customer education. While big conferences like DevLearn and ATD TechKnowledge are helpful for instructional designers and technologists, they aren’t often customer education oriented. I’d highly recommend them to anyone looking to learn more about instructional design, content development, and learning technology. But as a customer education professional, you often must make the leap away from the context of traditional L&D, asking yourself, “How does this apply to customer education?”

So similar to how Gainsight Pulse is focused on the discipline of Customer Success, Skilljar Connect was a forum for Skilljar customers to discuss the discipline of Customer Education and share our programs.

(more…)

Other Episodes

Episode 0

January 22, 2021 01:00:38
Episode Cover

Episode 53 - Exploring Consolidated Learning Strategies with Ted Blosser

Photo by Hans-Peter Gauster on Unsplash One theme that’s on the minds of many Customer Education professionals is learning how to “bridge the divide”...

Listen

Episode 0

December 15, 2021 01:00:32
Episode Cover

Episode 70 - Christy Hollingshead - Data Doesn't Lie

Photo by Stephen Phillips – Hostreviews.co.uk on Unsplash It’s one thing to say that you “Lead with Data” (emphasize air quotes).  It’s another thing...

Listen

Episode 0

December 31, 2019 00:47:50
Episode Cover

Episode 31 - What Can Radiohead Teach Us About Customer Education?

We’re getting into the holiday season, which means it’s a chance for us to take some time with our families and reflect on the...

Listen