Episode 6 - Connecting and Visualizing Customer Education

January 17, 2019 00:45:32
Episode 6 - Connecting and Visualizing Customer Education
CELab: The Customer Education Lab
Episode 6 - Connecting and Visualizing Customer Education

Jan 17 2019 | 00:45:32

/

Show Notes

It’s increasingly clear that a big part of a Customer Education leader’s role also includes “Digital Transformation” or Automation.  In other words looking at the software we use and thinking seriously about how it works – together.

In this episode we discuss data.  How do you work with your data, automate learning journeys, make data about learners “actionable”, and much more.  

In Episode 3, the LMS discussion, we mentioned that Learning Management Systems are core systems for Customer Education professionals. They often integrate with other customer systems of record, like CRMs and marketing automation tools. But as Customer Educators, we’re still often deprived of the data we need.

Gray and Black Laptop Computer

Many Customer Education programs use upwards of 10 systems to create content, deliver training, measure feedback, and perform other business-critical tasks. Now we have the opportunity to start pulling data together, visualizing it, and using it throughout the customer journey.

(more…)

Other Episodes

Episode

August 01, 2025 01:06:10
Episode Cover

CELab - Episode 162 - AI, Automation, and the Future of Customer Education: Breaking Down Silos with Eric Mistry

In this episode of CELab, Eric Mistry joins us for a deep conversation into the evolving landscape of customer education, exploring how AI and...

Listen

Episode 0

January 01, 2022 00:53:54
Episode Cover

Episode 72 - He Said Dee Said CE Said - Part 2

Photo by Sincerely Media on Unsplash Join us for Part 2 of our crossover with another great podcast: He Said, Dee Said with Dee...

Listen

Episode

May 09, 2025 00:57:38
Episode Cover

CELab - Ep 156 - Kevin Dunn - Harnessing AI & Operating Models for Scalable Customer Education

In this episode of CELab, we chat with Kevin Dunn, Senior Manager of Customer Education & Community at Airtable, and Adam Avramescu, to dive...

Listen