Episode 5 - CEdMA Fall 2018 Conference Recap

January 04, 2019 00:40:26
Episode 5 - CEdMA Fall 2018 Conference Recap
CELab: The Customer Education Lab
Episode 5 - CEdMA Fall 2018 Conference Recap

Jan 04 2019 | 00:40:26

/

Show Notes

In this episode, Adam recaps the highlights from CEdMA’s Fall 2018 Conference.

Customer Education Management Association | LinkedInIf you’re unfamiliar with CEdMA, or the Customer Education Management Association, it is one of the primary organizations for Customer Education Leaders. Adam spoke at their fall conference in Boston and brought back some nuggets to discuss.

CEdMA, or the Customer Education Management Association, is one of the primary organizations for Customer Education Leaders.  Adam spoke at their fall conference in Boston and brought back some nuggets to discuss with Dave in Episode 005 of CELab.

At CEdMA, all the presentations are led by member organizations, so you’re not hearing from abstract “thought leaders” — you’re hearing from other Customer Education leaders. This also means that, rather than artificially imposing a theme, the themes that arise are more organic and based on the issues and trends that Customer Education leaders see on a day-to-day basis.

This year’s conference saw two key themes:

(more…)

Other Episodes

Episode 0

January 17, 2019 00:45:32
Episode Cover

Episode 6 - Connecting and Visualizing Customer Education

It’s increasingly clear that a big part of a Customer Education leader’s role also includes “Digital Transformation” or Automation.  In other words looking at...

Listen

Episode 0

September 12, 2019 00:50:37
Episode Cover

Episode 23 - The Myths and Misconceptions of Certification – Part 2

In our last episode, we talked about Certifications can become a huge pillar of your Customer Education program, so they can be daunting to...

Listen

Episode

August 08, 2024 00:53:22
Episode Cover

Ep 137 – Michele Wiedemer - The Learner-Centered Design Model - Part 1

In business, the need for engaging learning experiences is staggeringly important. Yet the “how” is elusive.  Conventional educational approaches don’t work well.  You can...

Listen