In this podcast episode, host Dave Derington speaks with John Leh, CEO/Lead Analyst at learning tech research/consulting firm, Talented Learning. Talented Learning provides independent research and analysis on learning management systems (LMS), focusing on extended enterprise or learning systems as a business. John shares his experiences in the evolution and specialization of the learning systems marketplace.
The conversation explores the difference between customer education platforms and employee learning solutions, emphasizing the importance of aligning learning systems with the specific needs and objectives of the learners. John also touches on the necessity for rapid product changes, the role of metrics, reporting, and analytics, and the reasons behind switching LMS.
About the Show
CELab is the Customer Education Lab for Innovative Customer Success, Enablement, and Marketing Teams. Our mission is to explore how to build Customer Education programs, experiment with new approaches, and exterminate the myths and bad advice that stop growth dead in its tracks.
Listen in as we discuss:
Resources:
Instructor-led training has always been a core part of the customer education program. With COVID hitting in 2020 there was a strong shift to...
Customer Education teams must remain adaptable in times of change. After all, we support ever-changing products for diverse audiences, and we drive ever-changing business...
Customer Education is an increasingly important tool in a Software Exec’s toolkit. As programs grow and mature, we sometimes have a “seat at the...