CELab: The Customer Education Lab

CELab is the Customer Education Lab for Innovative Customer Success, Enablement, and Marketing Teams. Our mission is to explore how to build Customer Education programs, experiment with new approaches, and exterminate the myths and bad ...more

Latest Episodes

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April 27, 2020 00:51:48
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Episode 36 - Jonathan Anderson and the Power of UI in Product Adoption

In this episode of our CEO Series, Adam speaks with Jonathan Anderson, Co-Founder and CEO of Candu on the Power of the User Interface...

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March 30, 2020 00:52:35
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Episode 35 - A Time to Shine - Customer Education Best Practices for Dark Days

In March 2020, we are experiencing the world’s largest work from home “experiment”.  In dark days of a global pandemic, how can Customer Education...

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March 18, 2020 00:35:26
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Episode 34 - Wendy Hamilton Explains How Video is the Key to Customer Education

In this episode, we talk with Wendy Hamilton of TechSmith.  TechSmith creates products that you probably already know and love, because their easy-to-use tools...

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February 18, 2020 00:44:28
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Episode 33 - Barry Kelly Takes Us from Default to Dynamic Measurement

In this episode we’re joined by Barry Kelly where he takes us on a journey from Default to Dynamic Measurement. Barry is the CEO...

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January 15, 2020 00:51:37
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Episode 32 - Sandi Lin and the Rise of the Customer

In this episode we discuss the “Rise of the Customer” with Sandi Lin, CEO and Founder at Skilljar.  Educating your customers, while not a...

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December 31, 2019 00:47:50
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Episode 31 - What Can Radiohead Teach Us About Customer Education?

We’re getting into the holiday season, which means it’s a chance for us to take some time with our families and reflect on the...

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