CELab: The Customer Education Lab

CELab is the Customer Education Lab for Innovative Customer Success, Enablement, and Marketing Teams. Our mission is to explore how to build Customer Education programs, experiment with new approaches, and exterminate the myths and bad ...more

Latest Episodes

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February 04, 2021 00:42:59
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Episode 54 - Eugene Lee Takes the Investor View on Customer Education

Photo by Markus Winkler on Unsplash What are venture capitalists thinking about the potential for Customer Education and Customer Success? As the industry becomes...

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January 22, 2021 01:00:38
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Episode 53 - Exploring Consolidated Learning Strategies with Ted Blosser

Photo by Hans-Peter Gauster on Unsplash One theme that’s on the minds of many Customer Education professionals is learning how to “bridge the divide”...

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January 08, 2021 01:06:18
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Episode 52 - What Can David Bowie Teach Us About Customer Education

Photo by Gabriel Bassino on Unsplash In 2019 we did our first “pause and reflect” style episode over the holidays, which was one of...

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December 10, 2020 00:59:24
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Episode 51 - COGNITION 2020 - 6 Principles to Building a Customer Education Program

On October 6th, we presented – live – at Thought Industries’ COGNITION 2020. This was a great event with many leaders from our Customer...

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November 25, 2020 01:15:33
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Episode 50 - CELab Anniversary Special

Photo by Guillaume de Germain on Unsplash In this episode, we’re celebrating some milestones from CELab! First, we are celebrating two amazing years of...

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November 12, 2020 00:56:36
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Episode 49 - Customer Education Conferences Recap 2020

Photo by Chris Montgomery on Unsplash This is the time of year where we see conferences like DevLearn (which we spoke at last year),...

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