Latest Episodes
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Episode 69 - Next-Level Instructional Design with Mike Di Gregorio
Photo by Martin Adams on Unsplash We’ve covered Instructional Design 101 topics on CELab before, but what about more advanced techniques? Once you’ve covered...
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Episode 68 - Hardware and Software for Customer Education
Photo by Matt Botsford on Unsplash One of the most common questions that those new to the field of Customer Education ask about when...
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Episode 67 - Developing Content at Scale for Highly Configurable SaaS Products
Photo by Gabriel Crismariu on Unsplash In Episode 66 of the CELab Podcast we discussed Best Practices for keeping your Customer Education content up-to-date...
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Episode 66 - Keeping Content Up to Date
Photo by Clint Patterson on Unsplash We are back from Summer Break and are entering Season 3 of the CELab Podcast! In this episode....
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Episode 65 - Customer Education Hiring and Team Structure - Revisited!
Photo by Tim Mossholder on Unsplash Who should I hire for my customer education team? This isn’t a new question. In fact, we first...
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Episode 64 - The Scale Engine
Photo by Eduardo Buscariolli on Unsplash In Adam Avramescu’s book, “Customer Education – Why Smart Companies Profit by Making Customers Smarter”, he first introduces...