Photo by Clint Patterson on Unsplash
We are back from Summer Break and are entering Season 3 of the CELab Podcast!
In this episode. we start to get beyond the Fundamentals into more Advanced material by empathizing with your first “aha!” (and potentially, “ouch”) moment as a Customer Education team or leader.
Building content is easy. Keeping your content up to date? Well, that requires some different strategies. In Software as a Service Companies where products change quickly, it’s one of the key processes you have to get sorted out fast! With limited resources and time, finding ways to make your process scale is the lifeblood of an efficient Customer Education program.
Photo by Eduardo Buscariolli on Unsplash In Adam Avramescu’s book, “Customer Education – Why Smart Companies Profit by Making Customers Smarter”, he first introduces...
Customer Education teams must remain adaptable in times of change. After all, we support ever-changing products for diverse audiences, and we drive ever-changing business...
Welcome to the Pilot episode of CE Labs – the Customer Education Laboratory! This podcast series is devoted to you – The Customer Education...