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We are back from Summer Break and are entering Season 3 of the CELab Podcast!
In this episode. we start to get beyond the Fundamentals into more Advanced material by empathizing with your first “aha!” (and potentially, “ouch”) moment as a Customer Education team or leader.
Building content is easy. Keeping your content up to date? Well, that requires some different strategies. In Software as a Service Companies where products change quickly, it’s one of the key processes you have to get sorted out fast! With limited resources and time, finding ways to make your process scale is the lifeblood of an efficient Customer Education program.
In this episode of our CEO Series, Adam speaks with Jonathan Anderson, Co-Founder and CEO of Candu on the Power of the User Interface...
In this episode, we speak with Phil Byrne, Manager of Product Education at Intercom. Through the lens of choosing the right metrics, Phil takes...
Welcome to Part II of an important discussion between host Adam Avramescu, VP of Customer Education at Personio, and Stephanie Pellegrino, who leads Customer...