Latest Episodes
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Episode 64 - The Scale Engine
Photo by Eduardo Buscariolli on Unsplash In Adam Avramescu’s book, “Customer Education – Why Smart Companies Profit by Making Customers Smarter”, he first introduces...
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Episode 63 - 2021 State of Customer Education Industry: TSIA & Thought Industries Reports
Photo by Frank Busch on Unsplash A key part of CELab’s role in the Customer Education Community is to keep you updated on the...
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Episode 62 - Debbie Smith - Certification for SaaS Businesses
In this episode we return to the subject of Certification, this time focusing on how to adapt development of programs to meet the breakneck...
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Episode 61 - Sam Cummings - Inspiring, Cultivating, and Distributing Success through Learning
Continuing in our Customer Success series, we dive deep into the thoughts of Sam Cummings, Author, Data Scientist, and Customer Success professional, currently working...
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Episode 60 - Gagne's Nine Events of Instruction
Photo by Adrian Curiel on Unsplash In this episode, we return to our Instructional Design 101 series, where we informally cover key concepts from...
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Episode 59 - Steve Cornwell Discusses the Evolution of Customer Education and Learning Ops
Photo by Eugene Zhyvchik on Unsplash Steve Cornwell is CEO and Founder of Northpass, the LMS that powers learning experiences for some of the...