Latest Episodes
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Episode 43 - Mailbag - Part 2 - Where Does Customer Education Belong?
Part 2 of our Customer Education Mailbag episode continues the conversation with our listeners. How do Content Developers become more self-sufficient with their LMS?...
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Episode 42 - Customer Education Mailbag - Part 1
Early listeners will remember that we used to do a segment on the show called “Customer Education Mailbag” where we would answer a quick...
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Episode 41 – Intellum and Forrester show how to Increase Revenue and Improve Customer Retention Through Customer Education Programs
Our next “State of the Industry” report review comes from Forrester and Intellum with their 2019 paper: “Increase Revenue and Improve Customer Retention Through...
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Episode 40 - Skilljar - 2020 Customer Education Benchmarks and Trends Report
In this episode we look at Skilljar’s 2020 Customer Education Benchmarks and Trends report. This report is one of the most comprehensive to-date featuring...
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Episode 39 - Thought Industries - 2020 State of Customer Training Report
In this episode we react as we discover that “only 14% of respondents believed that their customers were adequately trained.” Join us as we...
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Episode 38 - The State of Education Services 2020 - Part 1
In this episode we kick off a new series that focuses on “The State of Customer Education” in 2020. We take a deep dive...