CELab: The Customer Education Lab

CELab is the Customer Education Lab for Innovative Customer Success, Enablement, and Marketing Teams. Our mission is to explore how to build Customer Education programs, experiment with new approaches, and exterminate the myths and bad ...more

Latest Episodes

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October 29, 2020 00:29:11
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Episode 48 - CELab Live Mailbag

In October we attended Skilljar Connect 2020 and hosted a Live Mailbag episode at the event!  Attendees submitted really amazing questions.  We couldn’t tackle...

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October 13, 2020 00:08:26
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Episode 47 - Carla Torgerson Explains Microlearning for Customer Education Professionals

Let’s put Microlearning in focus for Customer Education (Photo by Markus Spiske on Unsplash) In this “mini” episode, we focus on microlearning and share...

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September 24, 2020 00:25:21
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Episode 46 - Instructional Design 101 - Bloom's Taxonomy

Welcome back to Instructional Design 101, where we’ll ask whether Customer Educators need to care about Bloom’s Taxonomy. What’s that, you ask? Bloom’s Taxonomy,...

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September 09, 2020 01:04:46
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Episode 45 - Maria Manning-Chapman - Free and Fee - What Customer Education Professionals Need to Know about Education Services

In this episode of the CELab Podcast, we’re joined by Maria Manning-Chapman, the VP, Education Services Research at TSIA where we expand upon the...

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August 25, 2020 00:50:33
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Episode 44 - Chip Ramsey - Start with Science

In this episode we talk with Chip Ramsey – Founder and CEO of Intellum and one of the early pioneers in our field with...

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August 05, 2020 00:45:25
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Episode 43 - Mailbag - Part 2 - Where Does Customer Education Belong?

Part 2 of our Customer Education Mailbag episode continues the conversation with our listeners.  How do Content Developers become more self-sufficient with their LMS?...

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