In this episode, we return to our Instructional Design 101 series, where we informally cover key concepts from the instructional design world and apply them to customer education.
In previous episodes, we’ve covered frameworks like the Kirkpatrick Model of Evaluation, which helps you measure the effectiveness of your course, and Bloom’s Taxonomy, which helps you define what types of knowledge or skills you’re actually teaching and how you’d expect the learner to put them into practice.
But neither of these models answer a key question we hear from Customer Education professionals every day: how should I think about structuring my course?
(more…)Photo by Guillaume de Germain on Unsplash In this episode, we’re celebrating some milestones from CELab! First, we are celebrating two amazing years of...
For CELab’s 100th episode, we’ve decided to celebrate by discussing the hardest-won lessons for Customer Education Leaders. Dave and Adam have both held several...
We’re getting into the holiday season, which means it’s a chance for us to take some time with our families and reflect on the...