Photo by Adrian Curiel on Unsplash
In this episode, we return to our Instructional Design 101 series, where we informally cover key concepts from the instructional design world and apply them to customer education.
In previous episodes, we’ve covered frameworks like the Kirkpatrick Model of Evaluation, which helps you measure the effectiveness of your course, and Bloom’s Taxonomy, which helps you define what types of knowledge or skills you’re actually teaching and how you’d expect the learner to put them into practice.
But neither of these models answer a key question we hear from Customer Education professionals every day: how should I think about structuring my course?
(more…)
Photo by Frank Busch on Unsplash A key part of CELab’s role in the Customer Education Community is to keep you updated on the...
In this episode of our CEO Series, Adam speaks with Jonathan Anderson, Co-Founder and CEO of Candu on the Power of the User Interface...
Continuing in our Customer Success series, we dive deep into the thoughts of Sam Cummings, Author, Data Scientist, and Customer Success professional, currently working...