Episode 60 - Gagne's Nine Events of Instruction

April 29, 2021 00:25:33
Episode 60 - Gagne's Nine Events of Instruction
CELab: The Customer Education Lab
Episode 60 - Gagne's Nine Events of Instruction

Apr 29 2021 | 00:25:33

/

Show Notes

Photo by Adrian Curiel on Unsplash

In this episode, we return to our Instructional Design 101 series, where we informally cover key concepts from the instructional design world and apply them to customer education.

In previous episodes, we’ve covered frameworks like the Kirkpatrick Model of Evaluation, which helps you measure the effectiveness of your course, and Bloom’s Taxonomy, which helps you define what types of knowledge or skills you’re actually teaching and how you’d expect the learner to put them into practice.

But neither of these models answer a key question we hear from Customer Education professionals every day: how should I think about structuring my course?

(more…)

Other Episodes

Episode 0

December 21, 2019 00:41:22
Episode Cover

Episode 30 - Is In-Product Education the New LMS?

In this episode we talk shop about In-Product Education. There are many tools out there on the market like AppCues, Pendo, WalkMe, and more....

Listen

Episode 0

September 12, 2019 00:50:37
Episode Cover

Episode 23 - The Myths and Misconceptions of Certification – Part 2

In our last episode, we talked about Certifications can become a huge pillar of your Customer Education program, so they can be daunting to...

Listen

Episode 0

August 10, 2023 00:30:56
Episode Cover

Episode 111 - Instructional Design 101 - Mayer's 12 Principles

In this episode, Adam reviews Dr. Richard E. Mayer’s 12 Principles for Multimedia Learning in our Instructional Design 101 series. Dr. Mayer's research focus...

Listen