Photo by Adrian Curiel on Unsplash
In this episode, we return to our Instructional Design 101 series, where we informally cover key concepts from the instructional design world and apply them to customer education.
In previous episodes, we’ve covered frameworks like the Kirkpatrick Model of Evaluation, which helps you measure the effectiveness of your course, and Bloom’s Taxonomy, which helps you define what types of knowledge or skills you’re actually teaching and how you’d expect the learner to put them into practice.
But neither of these models answer a key question we hear from Customer Education professionals every day: how should I think about structuring my course?
(more…)
This episode is a "feed drop" or crossover episode featuring Adam Avramescu and Dee Kapila's new show - CXetera! As our network grows, we...
Instructor-led training has always been a core part of the customer education program. With COVID hitting in 2020 there was a strong shift to...
This is an episode you won't want to miss - the future is now! Customer Education has a seat at the table and a...
