Photo by Larisa Birta on Unsplash Does Onboarding Matter? That’s what Donna Weber, veteran Customer Education professional and President of Springboard Solutions firmly asserts...
In this episode, Adam covers fundamental instructional theories that Customer Education professionals use, starting with the Kirpatrick Model, named for Dr. Donald Kirpatrick (1924...
Instructor-led training has always been a core part of the customer education program. With COVID hitting in 2020 there was a strong shift to...