Latest Episodes
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Episode 26 - Mason Levy - How Conversational AI Helps your Customer Education Program
In this episode, we talk with Mason Levy – CEO of Swivl about Artificial Intelligence and Machine Learning. Sound scary? Is this the start...
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Episode 25 - Why You Need a Customer Education Program
This episode is a rebroadcast of an interview hosted by Nikki Engel of Northpass with Adam Avramescu where Adam shares the tale of why...
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Episode 24 - Matt Mulholland - Why Most Customer Education is Boring
When companies start their first customer academies and education programs, they’re often filled with boring and irrelevant material that doesn’t resonate with customers, and...
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Episode 23 - The Myths and Misconceptions of Certification – Part 2
In our last episode, we talked about Certifications can become a huge pillar of your Customer Education program, so they can be daunting to...
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Episode 22 - The Myths and Misconceptions of Certification - Part 1
Certifications can become a huge pillar of your Customer Education program, so they can be daunting to think about. How do you think about...
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Episode 021 – Instructional Design 101: The Kirkpatrick Model
In this episode, Adam covers fundamental instructional theories that Customer Education professionals use, starting with the Kirpatrick Model, named for Dr. Donald Kirpatrick (1924...