CELab: The Customer Education Lab

CELab is the Customer Education Lab for Innovative Customer Success, Enablement, and Marketing Teams. Our mission is to explore how to build Customer Education programs, experiment with new approaches, and exterminate the myths and bad ...more

Latest Episodes

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November 06, 2022 01:00:50
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Episode 87 - Niyati Shah - The Area Under the Curve

Many people ask exactly how Customer Education can drive Revenue, reduce Churn, decrease Support tickets, and much more. Is it magic? Is it secret...

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October 28, 2022 00:54:02
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Episode 86 - WorkRamp - Stephanie Middaugh - Bridging the Gap Between Enablement and Customer Education

(This episode is sponsored by WorkRamp) As WorkRamp says on their website, “Learning is a Growth Engine” for your business. At CELab, we talk...

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October 21, 2022 00:34:36
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Episode 85 – State of Customer Education Industry 2022 – Part 3 – TSIA

Continuing our journey through the “State of Customer Education” reports that have come out in 2022, we explore TSIA’s report – The State of...

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October 13, 2022 00:35:38
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Episode 84 – State of Customer Education Industry 2022 – Part 2 – Thought Industries and IDC

“Now is the right time for Customer Education.” as Cushing Anderson and Lisa Rowan say in the their Thought Industries’ sponsored report. As the...

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September 23, 2022 00:28:49
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Episode 83 - State of Customer Education Industry 2022 - Part 1 - Skilljar

In the lead-up to Fall 2022 Conference Season, we will be releasing a three-part mini-series covering a number of reports. Here, we cover Skilljar’s...

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September 05, 2022 00:46:16
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Episode 82 - Phil Byrne - Breaking into Customer Education

In this episode, we speak with Phil Byrne, Manager of Product Education at Intercom. Through the lens of choosing the right metrics, Phil takes...

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