Latest Episodes
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Episode 82 - Phil Byrne - Breaking into Customer Education
In this episode, we speak with Phil Byrne, Manager of Product Education at Intercom. Through the lens of choosing the right metrics, Phil takes...
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Episode 81 - Courtney Sembler and the Wild, Wild, World of Localization
Customer Education programs grow and mature alongside products and platforms as a software business grows. And, at some point, Localization becomes a hot topic....
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Episode 80 - Alessandra Marinetti - Tribal Leadership in Customer Education
How do we think about leadership in Customer Education? In previous episodes of the CELab Podcast, we have talked about next generation of leaders...
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Episode 79 - Starting Over Again
Customer Education is not a “walk in the park”. But in this episode, Adam and I take a stroll (literally) through the Hirim M....
Episode 78 - Daniel Quick & Barry Kelly - A 12-Step Playbook for Customer Education Success
For Leaders and Practitioners, there are few books out there on the market which appeal specifically to the Customer Education Market which is why...
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Episode 77 - Stephanie Pellegrino - The Next Generation of Customer Education Leaders
Over the years, many Customer Education practitioners have come to us at CELab asking, “How do I move up in my Customer Education career?”...