CELab: The Customer Education Lab

CELab is the Customer Education Lab for Innovative Customer Success, Enablement, and Marketing Teams. Our mission is to explore how to build Customer Education programs, experiment with new approaches, and exterminate the myths and bad ...more

Latest Episodes

May 17, 2023 00:55:25
Episode 105 - Gamification and Gamified Learning with Intellum

Episode 105 - Gamification and Gamified Learning with Intellum

Gamification and Gamified Learning are resurfacing as big trends in helping grow engagement in SaaS platforms.  In this episode, we are going to talk...

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April 26, 2023 00:58:40
Episode 104 - Customer Education and Advocacy with Docebo

Episode 104 - Customer Education and Advocacy with Docebo

Like peanut butter and jelly, customer advocacy and education – together – synergize their powers. Join host Dave Derington as he speaks with Adam...

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April 18, 2023 00:55:30
 Episode 103 - Videate - Automated Video Production with AI

Episode 103 - Videate - Automated Video Production with AI

Machine Learning and AI are really impacting our world, but how can Customer Education teams take advantage of this trend?  Enter Videate! If I...

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April 07, 2023 01:04:35
Episode 102 - Thinkific - The Power of Education as a Growth Tool for Business

Episode 102 - Thinkific - The Power of Education as a Growth Tool for Business

Software as a Service (SaaS) businesses are often plagued by the same challenge: Churn! Thanks to the emergence of Customer Success, we’ve learned a...

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March 27, 2023 01:05:03
Episode 101 – Hard-Learned Lessons in Customer Education Leadership – Part 2

Episode 101 – Hard-Learned Lessons in Customer Education Leadership – Part 2

In CELab’s 100th episode, we’ve kicked off the celebration of 100 episodes by discussing the hardest-won lessons for Customer Education Leaders. Dave and Adam...

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March 17, 2023 00:52:30
Episode Cover

Episode 100 - Hard-Learned Lessons in Customer Education Leadership - Part 1

For CELab’s 100th episode, we’ve decided to celebrate by discussing the hardest-won lessons for Customer Education Leaders. Dave and Adam have both held several...

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