Latest Episodes
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Episode 23 - The Myths and Misconceptions of Certification – Part 2
In our last episode, we talked about Certifications can become a huge pillar of your Customer Education program, so they can be daunting to...
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Episode 22 - The Myths and Misconceptions of Certification - Part 1
Certifications can become a huge pillar of your Customer Education program, so they can be daunting to think about. How do you think about...
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Episode 021 – Instructional Design 101: The Kirkpatrick Model
In this episode, Adam covers fundamental instructional theories that Customer Education professionals use, starting with the Kirpatrick Model, named for Dr. Donald Kirpatrick (1924...
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Episode 020 - Scalable Onboarding and Education Programs for Customer Success
We like to say that Customer Education is the Scale Engine of Customer Success, but the reality is that many CS teams put little...
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Episode 19 - Sharing with Others
In this episode we talk about how you, as a Customer Education professional, can and should collaborate with others. It could be your L&D...
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Episode 18 - What Format Should I Use for My Content?
In this episode we take a question from the Customer Education Slack Channel. What is the best way to deliver different modules and content...