Latest Episodes
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Episode 6 - Connecting and Visualizing Customer Education
It’s increasingly clear that a big part of a Customer Education leader’s role also includes “Digital Transformation” or Automation. In other words looking at...
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Episode 5 - CEdMA Fall 2018 Conference Recap
In this episode, Adam recaps the highlights from CEdMA’s Fall 2018 Conference. If you’re unfamiliar with CEdMA, or the Customer Education Management Association, it...
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Episode 4 - Hiring a Customer Education Leader
With the rise of Customer Education in SaaS companies, many Customer Success, Marketing, or Services leaders are in the position of needing to make...
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Episode 3 - The LMS Discussion (Choosing a Customer LMS)
One of the most common questions we get asked from people who are starting Customer Education programs is, “Do I need a Learning Management...
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Episode 2 - Is Customer Education just “Training”?
Is Customer Education just Customer Training? Or is it something more? Whether you’re scoping out your program for the first time, or consolidating separate...
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Episode 1 - Getting Started with Customer Education
Welcome to the Pilot episode of CE Labs – the Customer Education Laboratory! This podcast series is devoted to you – The Customer Education...